health guidelines about outbreaks of infectious diseases
such as COVID 19 and other disease abroad, please consult
the World Health Organization’s (WHO) official website.
All passengers are personally responsible to ensure that
they comply with overseas mandatory
medical/vaccination requirements and are medically
cleared by their Physicians to embark on the trip.
AIRLINE GROUP BOOKING AND SEAT ASSIGNMENTS:
POLLINA TOURS makes the booking with the Group
Department of the airline, which means all the group
members must travel together to and from a common
gateway, as one Group. The Group tickets are lower fare
tickets and carry restrictions. The tickets are
nonrefundable, non-transferrable, non–re-routable, and
non-endorsable. Policies governing seat assignments for
groups vary greatly by airline. Most airlines currently offer
preferred seating, a system which allows them to charge
additional fees for more desirable seats, which may
include window and aisle seats. As a result, many seats
displayed on airline seat maps are set aside for clients
willing to pay additional fees for them. Some seats may
only be accessible at airport check-in, although sometimes
passengers with frequent flyer status may have earlier
access. Seat assignments preferences are not guaranteed
by Pollina Tours. Airline reservation agents are often
prohibited from assisting with seat requests for group
reservations.
GROUP HOTEL/CRUISE BOOKING: POLLINA TOURS makes
the booking of the hotel/cruise in the specified
hotel/cruise in “Standard” twin-bedded (two single beds)
rooms or “Standard” double bedded (one double bed)
room with private facilities, unless you have specifically
requested and paid for an upgraded room category.
Special requests, such as bed types, smoking preference
and connecting rooms are subject to availability. Room
selection in all cases, unless otherwise reserved, is strictly
at the discretion of the hotel's management on a run-of-
house basis.
GROUP MEALS BOOKING: POLLINA TOURS make the
reservation for the Group Meals arrangements at the
hotel or local restaurants based on the hotel or
restaurant’s Buffet or Set menu basis policy. All efforts are
made to offer Vegetarian and Non-Vegetarian menu
choice to the Group members. However, Pollina Tours
cannot make multiple dinner menu request based on each
group members’ individual request, personal taste, likes
and dislikes.
RESPONSIBILITY : Pollina Tours & Travel, Inc. and/or their
agents give notice that all tickets, vouchers and the
coupons issued by them and all arrangements for
transportation or for conveyance/hotel accommodation,
sightseeing, excursions, etc, made by them, as AGENTS of
the passenger upon the express condition that they shall
not be held liable for any injury, damage, loss , accident,
death, delay or irregularity which may be occasioned
either by reason or defect of any vehicle, or through the
act or default of any person or company engaged in
conveying or housing the passengers or in connection
therewith, or of any hotel proprietor or employee. Pollina
Tour and/ or their agents can accept no responsibility for
cancellation penalties or losses or incidental expenses due
to delay or change in schedules of airline, rail, motor
coach, cruise or any transportation companies etc, hotel
overbooking or default, sickness, injury, death, weather,
strike, political or social unrest, disease, epidemic,
pandemic, terrorism, natural calamities, quarantine or any
other causes beyond the control of Pollina Tours & Travel,
its agents and suppliers of services. All such losses or
incidental expenses will have to be borne by the
passengers. Baggage is at owner’s risk throughout the
tour. Obtaining a suitable travel insurance policy to cover
the medical and non-medical eventualities from any Travel
Insurance company of your choice is solely the
responsibility of each passenger/tourist booked on our
tour. Pollina Tours & Travel reserves the right to accept or
reject any person as tour participants, to expel any tour
participants from the tour, to make changes in the
itinerary whenever the company deems it is necessary for
the comfort, safety and convenience of the participants or
their agents/service providers. Although, all safety
measures are taken by our suppliers to ensure you have
an enjoyable and safe tour. However, our Service provider
will require you to sign their responsibility form to not hold
them responsible for any injury, accident, death, etc,
caused to you during any adventure tourism activities,
jungle safari, etc. which is beyond their control. All prices
are quoted in US Dollars. The transportation, airlines, rail,
cruise, ferry companies, etc, concerned are not to be held